Vocera

Good morning

Your AI calling platform is live.

Calls (7 days)

Answer Rate

-

connected

Avg Duration

-

seconds

Positive Calls

-

Quick Actions

Recent Calls

Phone	Duration	Status	Time (IST)

Agent Setup

Saved permanently to database.

Identity

Agent Name *

Role

Greeting Message

Agent Voice

Select the voice type for this agent. Takes effect on the next call.

👩

Female Voice

Warm, professional Indian female

👨

Male Voice

Clear, confident Indian male

Agent Performance

Total Calls

--

Successful

--

Avg Duration

--

seconds

Industry TemplateQuick Setup

Apply a pre-built calling script, greeting, and objection responses for your industry. Saves hours of manual setup.

Industry

Objective

AI Prompt Generator

Auto-generates optimised system prompt from your Knowledge Base using AI. Upload KB CSV first.

System PromptAdvanced

Human Transfer Disabled

When a caller asks to speak with a human or says specific trigger phrases, the call can be automatically transferred to a live agent's phone number.

Transfer Phone Number

The number that receives transferred calls

Trigger

Pre-transfer Message (what agent says before connecting)

Enable human transfer

Objection Handling0 configured

When a caller raises these objections, your scripted response is used instead of the AI generating one. Leave blank to let AI respond naturally.

Fees / Cost concern ("too expensive", "can't afford", "costly hai")

Need to think ("let me think", "will decide later", "sochna hai")

Outcome / Placement concern ("what guarantee?", "job milegi?")

Competitor comparison ("other option cheaper/better", "XYZ zyada acha hai")

Other common objection

Inbound Call ConfigurationExotel

Paste this URL as the Answer URL in your Exotel virtual number settings to receive inbound calls on your AI agent.

Inbound Answer URL

Default Language

Steps: Exotel Dashboard Virtual Numbers Your number "When a call is received" Forward to URL paste URL above Save.

Knowledge Base

Upload a CSV file to train your agent.

Upload Knowledge Base CSVReplaces previous KB

Upload a CSV file with your organisation's knowledge data. The agent will use this data to answer calls accurately. Uploading a new file completely replaces the previous one data is stored permanently and persists across sessions.

📄

Drop CSV file here or click to browse

Only .csv files accepted • Max 5MB

Current Knowledge Base

No knowledge base uploaded yet.

CSV Format Guide

Your CSV should have headers in the first row. Each row is one record. Common formats:

EDUCATION (Programs)

Program,Duration,Fees,Eligibility
B.Tech CSE,4yr,79000/yr,10+2 PCM 50%

FAQ FORMAT

Question,Answer
What is the fee?,Rs 79000 per year

Make a Call

AI agent calls the number and has a real conversation.

Initiate Call

Ready

Phone Number *

Language hint (agent auto-detects from speech)

Hindi English Marathi Gujarati Tamil Telugu

Live

00:00Idle

Enter number and start call.

Leads

Calling queue. Saved to database.

Leads (0)

	Name	Phone	Interest	Language	City	Status	Attempts

Campaigns

Bulk outbound calling.

Name	Total	Called	Answered	Progress	Status

Analytics

Real data from your calls.

Total Calls

Answer Rate

-

Avg Duration

-

seconds

Positive Calls

-

Sentiment

Leads

Live Monitor

Real-time active call transcript monitoring.

Disconnected

Active Calls0

No active calls right now.

Event Log

Call History

All calls. Times in IST.

Phone	Duration	Status	Sentiment	Time (IST)

Integrations

CRM connection status shown below.

CRM IntegrationNot connected

CRM Provider

API Key (leave blank to keep existing)

Secondary Key

Webhook URL (paste in your CRM)

New leads from CRM trigger automatic AI calls. Call outcomes sync back automatically.

Team

Workspace members.

Name	Email	Role	Last Login	Status

Subscription

Your plan and usage.

Current Plan

Available Plans

My Profile

Display Name

Email (read-only)

New Password (leave blank to keep current)

Confirm Password

DND List

Do-not-disturb numbers are never called.

DND Numbers (0)

Phone	Reason	Added

Compliance & Branding

GDPR, data retention, and white-label settings.

Branding

Organization Name

Brand Color (hex)

Logo URL

Custom Domain

Data & GDPR

Auto-anonymize old leads

Anonymize PII (name, phone, email) for leads that have not been called in 90 days, per GDPR/DPDP regulations.

Right to Erasure

To permanently delete a specific lead's PII (right to be forgotten), enter their lead ID below.

Audit Log

Action	User	Details	Time (IST)
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